Driver document management &
Navigation optimization
Project Description
Enterprise UX case focused on designing a centralized driver document management flow and identifying navigation improvements within a fleet management platform.
Context
TenTrucks is an enterprise fleet management platform used by operations teams to manage drivers, vehicles, and compliance workflows.
The system supports daily, high-frequency tasks where clarity, speed, and accuracy are critical.
My Role
I worked as a UX/UI Product Designer focused on improving driver profile usability and document-related workflows.
I focused on designing clear, scalable solutions aligned with real operational needs and system constraints.
Scope
The scope included designing a centralized driver document management flow within the driver profile.
It also involved identifying navigation improvements to reduce cognitive load and support task efficiency.
Understanding the UX challenges
How document access and navigation structure impact operational efficiency in daily workflows.
Observations
Driver-related documents were either scattered across the system or not easily accessible from the driver profile.
At the same time, the left-side navigation had grown long and repetitive, requiring users to constantly scan, scroll, and re-orient during daily tasks.
Key Problems
The lack of a centralized document location increased context switching and slowed down compliance-related workflows.
Complex and repetitive navigation added cognitive load, making frequent tasks harder to complete efficiently.
Design Goals
Create a centralized and predictable document management flow within the driver profile.
Reduce navigation complexity by improving structure and clarity to support faster, more confident task execution.
Design Strategy & UX decisions
How a centralized document flow and simplified navigation reduced cognitive load and improved task efficiency.
Solution overview
The solution focused on introducing a centralized document management flow within the driver profile and reducing navigation complexity through structural improvements.
The goal was to make critical driver information predictable, discoverable, and easy to manage during daily operations.
Centralized driver documents
Documents moved into a dedicated “Documents” tab within the driver profile
Reduced context switching and improved compliance-related workflows.
Clear empty & processing states
Designed empty states for missing documents
Introduced system feedback during AI document processing.
Navigation simplification (recommendation)
Identified repetitive and overly long left navigation
Proposed accordion-based grouping to reduce visual noise and scanning effort.
Navigation improvements were proposed as a UX recommendation and validated with stakeholders.
Driver profile overview
Centralized access to driver data and documents
This screen serves as the main entry point to the driver profile, providing quick access to key information, status, and related workflows.
From here, users can navigate to driver documents without leaving the broader operational context.
Document upload & processing
Uploading and processing driver documents
Users upload required driver documents directly within the profile.
The system processes the document and prepares extracted data for review before confirmation.
Driver documents overview
Centralized view of driver compliance documents
This screen provides a consolidated view of all driver-related documents, allowing users to quickly assess document status and compliance.
Documents can be filtered by status—Active, Expiring Soon, or Expired—enabling faster prioritization and proactive document management.
Sidebar navigation: Before & After
From overloaded menus to task-based structure
Outcome & key UX learnings
Designing clarity for operational decision-making
Summary
Driver-related documents were previously scattered across the system
and not easily accessible from the driver profile.
By centralizing document access and simplifying navigation, the system.
now supports faster orientation and more confident daily operations.
What this design achieved
Reduced cognitive load in document-related workflows.
Improved visibility into driver compliance status.
Enabled faster decision-making without relying on manual checks.
Established a scalable navigation structure for future growth.
Final UX insight
People don’t open operational systems to explore or figure things out.
They open them to get their job done.
Clear structure, predictable behavior, and well-organized documents reduce friction
and turn the system into something users can rely on — not question.
Let’s Create with Clarity.
Open to opportunities where design can simplify complexity, strengthen workflows, and support efficient product experiences.
Available for collaborations and full-time UX/UI opportunities.
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